Troubleshooting Guide for Login and Password Issues
You may be entering incorrect information if you're experiencing trouble logging in.
* E-mail Address
Your e-mail address must follow this format: firstname.lastname@example.org (or .net, .org, .edu, etc). If your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address.
Please follow these steps to reset your password
① Click Forgot Your Password
② Follow the on-screen instructions:
Copy the letters or number from a picture in the text entry box called “ Access code” and then click “ Continue” .
③ Please go to your email box, you will have received a new password for your Dezzal account.
If you haven’t received any emails from us after 2 minutes, please check your spams or junk emails. Our email may have landed there
* Clear and delete your cookies
On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
If you still need help, please contact us here, thank you.